Once we receive your request, we check and let you know if we can assist.
Only if we do, you are required - before submitting any other information concerning your request - to prepare the preliminary mandatory documents (required by law), namely:
- a 1-page form needed to collect the mandatory information about you
- a 2-page form for anti-money laundering compliance (AML)
- copy of your identification document in due course of validity
- proof of payment for the initial sum estimatedfor our assistance (or buy one of our prepaid carnet of minutes at reduced rates, accordingly to your preference)
Required mandatory information concerns:
- privacy consent (for treatment of your personal data)
- billing data for issuance of the tax invoice once your payment is received;
- your acceptance to pay the hourly rates for the assistance;
Only once we have performed these preliminary steps (mandatory by law) we can enter into details about your issue.
Please consider that we can neither have any interactions - nor provide you with any advice or assistance - before you are identified, the mandatory information is received, and the initial upfront payment is done.
What happens next? Accordingly to the type of assistance required and to your preference, we plan the consequent activities (i.e., if you need directives it might be a call through a digital platform, or assistance over the phone, or by email, or onsite access on your behalf, and so on).