There is no standard answer to all questions:
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During years, we learned that there is no standard situation: each and every issue has its own particularities depending on many factors (type of client; citizenship; countries involved; international treaties and conventions; applicable law; jurisdiction, and so on).
You don't need fragmented or unreliable piece of information: you deserve appropriate and tailor-made answers to your questions.

There is no shortcut to deliver competent opinions and assistance, and we know this more than others: we strive to protect our clients adequately, and to secure their future through our Italy-Desk.
We have to observe the Code of Ethics of our profession, that requires prior identification of each client before any assignment is accepted (art. 23)

WHAT YOU GET

Remote assistance fully available accordingly to your preferences

Once you hire us, you will enjoy our assistance in one of the following ways:

  • Remote session (Google Meeting©, Skype©, Zoom©, etc.) in English, French, German (depending on availability of resources on duty, also in Dutch, Spanish and Russian)
  • Email (only in English or Italian language, at your choice)
  • Consultation meetings at our offices in Sanremo (Italy), close to Montecarlo
  • Onsite access on your behalf (if priorly accepted by us)

CHARGES

You get started from a 30-minute charge at our standard hourly rates, less a 30% reduction.

We do not provide free of charge advice or information: we can help you only if you are ready to recognize the value of qualified assistance for your specific issues and unique needs.

We handled in the past – and will continue to handle in the future – several cases that turned into problems, simply because some aspects were initially underestimated due to lack of proper and reliable information.
We are clever because we get paid to do this, and if we accept to get hired, we commit to deliver useful and accurate assistance, always shaped on each individual client.
The good news is that we share with you the initial investment both of us shall afford in a new relationship, by granting you reduced preferential rates through our Italy-Desk.

Initial assistance is available under the following alternative formulas:

  • One-Shot: single 30-minute or 60-minute upfront charge for answering your question(s)
  • Carnets: prepaid carnets for one the following plafond of points: 180; 300 and 600. each point of the carnet corresponds to one minute of standard assistance, charged in increments of 5 minutes or part thereof.

The One-Shot formula is ideal if you just need a basic advice or you need to clarify specific points, and we estimate this can be done within that amount of time.
The Carnets formula is more appropriate if you need some sort of assistance, which typically requires some interactions with you (i.e. a real estate purchase, drafting of a letter or reminder, etc.).

HOW IT WORKS IN PRACTICE

Our approach is very straight: we accept to provide you with advice - or to assist you- only if we are qualified to get the job done properly.

Once we receive your request, we check and let you know if we can assist.
Only if we do, you are required - before submitting any other information concerning your request - to prepare the preliminary mandatory documents (required by law), namely:

  • a 1-page form needed to collect the mandatory information about you
  • a 2-page form for anti-money laundering compliance (AML)
  • copy of your identification document in due course of validity
  • proof of payment for the initial sum estimatedfor our assistance (or buy one of our prepaid carnet of minutes at reduced rates, accordingly to your preference)

Required mandatory information concerns:

  • privacy consent (for treatment of your personal data)
  • billing data for issuance of the tax invoice once your payment is received;
  • your acceptance to pay the hourly rates for the assistance;

Only once we have performed these preliminary steps (mandatory by law) we can enter into details about your issue.
Please consider that we can neither have any interactions - nor provide you with any advice or assistance - before you are identified, the mandatory information is received, and the initial upfront payment is done.

What happens next? Accordingly to the type of assistance required and to your preference, we plan the consequent activities (i.e., if you need directives it might be a call through a digital platform, or assistance over the phone, or by email, or onsite access on your behalf, and so on).

Book your consulting experience with us right now.
You only need 5 minutes to find out why we can be the right answer to your needs
Apply for your first consultation at preferential rates
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